Sometimes, it is not enough to just have the support of customer service reps at HostGator, or to read all the possibilities of a problem happening. In fact, the support items listed in the knowledgebase are for problems that more common than most. Sometimes, you need the help of a person who knows what happens when page in your WordPress website will not paginate properly, or when a FTP domain did not do what you expect it to do. This is where forums come in.
One of the great features in HostGator is the amount of support a person gets when they first get started with HostGator. Once registered and applying the HostGator coupon code to save money for the first month, a person can go to the forums to get answers from a person, who has gone through the problems you are currently going through. From general announcements to security, and beyond, you can find the answers you need not previously covered in the knowledgebase.